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There is a very big, very scary-looking dollar value given to digital transformation technology investment – $1.2 trillion in 2017! This astonishing, and seemingly unfathomable figure, only demonstrates how boardrooms across the world are taking note of digital transformation. So what is digital transformation actually? Digital advances in data and analytics, social media, IoT, workforce… Read more.
We were lucky enough to sit down with Marc Riesenberg ahead of the Chief Customer Officer USA event he will be speaking at in January. Tell us a bit about your background and how you ended up in your current role I started out as a visual designer, mostly focused on the web (as most of us… Read more.
A wealth of data is generated day in, day out in the financial services world, from documentary credits to guarantees, loans and cross-border payments, and today there’s still a huge amount of manual processing involved in managing the process. Banks and financial institutions seek to reduce costs and increase efficiency, and have found A.I and… Read more.
I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, social, email and instant messaging across multiple touch-points Get mobile right. More and more people are buying and selling… Read more.
“Although value was at the core of the discussion, many firms still struggle with developing a means to measure ROI attributed to analytics initiatives, with 80% of our attendees stating that analytics ROI was not measured in 2016.” The second edition of Corinium’s sell out analytics event, Chief Analytics Officer, Fall was one of the largest gatherings… Read more.
Before I get to the subject of this post, I’d like to walk you through a neat mathematical problem. Please bear with me; just like Tarantino’s Pulp Fiction it will all make sense in the end. The Newsvendor Model I love this problem, which is being taught in Revenue Management courses as a… Read more.
As public interest and enterprise investment in Artificial Intelligence grows, businesses still face several key challenges that they must overcome before wholesale adoption is possible or even realistic. There are so many applications that currently fall under the broad umbrella of AI that it ‘has become a ‘catch all’ term that is creating some unrealistic… Read more.
Data science and analytics are all about using data to make better decisions. Any decisions: Big decisions, small decisions, fast decisions, repeatable decisions, informed decisions, automated decisions, personal decisions, corporate decisions, life and death. A lot of us end up in data science because we love the thrill of solving problems in clever ways –… Read more.
Just when you thought you had figured out Millennials, Generation Z is now entering the workforce. A whopping 72.8 million individuals are included in this group born between the mid-1990s and the early 2000s. For the last few years, Millennials have dominated many L&D conversations, but the new generation joining the workforce, Generation Z, have… Read more.
Your company is only as extraordinary as your people. Despite the race to embrace digital, human employees as their most prized resource within a company, human resource leaders work hard to attract, grow, and retain the employees and managers who give the company its competitive edge. But it’s difficult for HR to deliver strategic value… Read more.
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