The inaugural Chief Digital Officer Africa conference took place this week, from 5-7 March, at the Hyatt in Rosebank, Johannesburg. An eclectic mix of Chief Digital Officers, Chief Information Officers and department heads from customer experience, operational automation and data/analytics programs shared their experiences implementing digital strategies within their organisations. From the pre-conference automation focus… Read more.
Final thought: the beginning, middle or end of your digital transformation journey. Are you thinking data, operational/cultural changes, customer experience, all that and more?
With just over a week to go until Chief Digital Officer Africa, I’ve been mulling over the concept of digital transformation. Every blog, every article, every LinkedIn post I read uses the term lavishly as a cure-all for the creaking circuit boards of legacy IT, old-school management and out-dated customer thinking. The new shiny digital… Read more.
Welcome to the new year, filled with new opportunities, predictions and repetition. With the momentum from 2017, we can expect digital strategy to become the core of several businesses in South Africa and across the continent. The time for deliberating is over, now is the time for action. Organisations will be forced to transform or… Read more.
In my previous article I looked at the first three trends for 2018, here are the next four predictions for the year: 4) Artificial Intelligence goes mainstream Artificial Intelligence, is often misquoted, misunderstood and often used to bulk up marketing waffle. If it’s not threatening to take our jobs, it’s the fear of intelligent machines… Read more.
We’ve covered the top 7 predictions for digital transformation in Africa for 2018. Here are the final three: 8) Foggy IoT? Fog computing: the extension of cloud computing to any enabled computing device. In the world of connected IoT, every linked device will have the ability to store, process and analyse data. Your smart meter,… Read more.
Santa Claus. Even if you don’t celebrate the day of turkey, gammon and Quality Street, we all know who this guy is. Some of us may even know that the incarnation we hold so dear was the result of Coca-Cola hiring some ad men in the 1930s to sell more product. These well paid consultants… Read more.
There is a very big, very scary-looking dollar value given to digital transformation technology investment – $1.2 trillion in 2017! This astonishing, and seemingly unfathomable figure, only demonstrates how boardrooms across the world are taking note of digital transformation. So what is digital transformation actually? Digital advances in data and analytics, social media, IoT, workforce… Read more.
Remote working was a killer buzzword about 10 years ago, and in many ways, has only become reality fairly recently – especially in South Africa. Broadband access has become more or less standard and more people are pushing for a better work/life balance as longer hours have become standard. Tech firms initially lead the charge,… Read more.
Lee-Ann du Toit is the Client Experience Officer & Head of Digital Channels at Momentum. She will be speaking about on customer touch-points and the integration of people, places and technology. 1. Tell us a bit about your background and how you ended up in your current role. I had an interesting journey starting out as… Read more.
So, you don’t have a Chief Digital Officer (CDigO) yet, and are still trying to determine who exactly is responsible for “digitizing” the business. Even though we have brought in these guys, its quite clear that the responsibility is shared. I read an article, penned by Timo Elliot this morning, which really struck home. With… Read more.