Mark Wang

Mark Wang

Job Title: Chief Data Scientist

Company: Alorica

Dr. Mark Wang is an MIT-trained Ph.D. particle physicist and Chief Data Scientist at Alorica, a worldwide leader in customer experience outsourcing solutions. Dr. Wang also had a long career at the RAND Corporation “Think Tank,” at Internet startup Chegg.com through its IPO, and as a venture capitalist in Silicon Valley.

Speaking at the following:

10:30am - 11:00am
Panel Discussion: Customer Personalisation – Leveraging Data Science and Technology to Deliver an Optimised Customer Journey

Customers demand a personalized experience that delivers them value – organizations need to deliver this while optimizing their financial business metrics With productized Data Science (data, analytics, technology and product integration), this can be done at scale and at speed in many shapes and forms The perception of value of 1-1 personalization can be affected… Read more.