Chief Customer Officer – Driving Greater Profitability and Business Outcomes from Customer Success

Chief Customer Officer – Keynote Presentation: Driving Greater Profitability and Business Outcomes from Customer Success
• Defining what customer success truly means and implications for client loyalty and long-term growth.
• Evaluating the measures and strategies CCOs and senior executives can implement to capitalize on customer success as well as overcoming the obstacles of change management to elevate customer success to the executive table.
• Examining functional accountability for customer success initiatives and setting the right business expectations.

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