Main Conference: Day One



08:30am- 10:30am

Masterclass A: Automation’s Impact on the Workforce

What does history teach us about job loss, job creation, and job evolution as technologies are introduced and productivity improves? What facts do we know today that help us to anticipate the future effects on the workforce? What don’t we know? How can it hurt us? How can it help us?

08:30am- 10:30am

Masterclass B: Build Your Robotic Process Automation Centre of Excellence

Looking at you core of your CoE, The Robotic Operating Team. Creating a scalable, functional & technical environment. Articulating an effective governance model. How to enable CoE and prepare for scale-up.

David Friedman
Director, Robotic Process Automation - CoE - American Express

10:45am- 11:00am

Chair’s Opening Remarks

11:00am- 11:30am

Keynote Presentation: The gateway to the digital workforce – Industrialization of Automation

A market view on state of RPA adoption cutting through the existing hype. What are the strategic and tactical challenges in rolling out large scale automation programs. Case studies on large scale automation implementation.

Rayudu Addagarla
Vice President Enterprise BPM & RPA CoE - Bank Of America

11:30am- 12:00pm

Keynote Presentation: The Next Big Thing in Automation: Developing cognitive technologies for a better business

Where you need to develop cognitive capabilities to enhance your business decision making. Digging into the power of data and algorithms behind your machine learning framework for advanced results. Examples for Natural Language Process (NLP) enhancing business performance.

Richard Effirim
Senior Director, Performance Excellence - TXU Energy

12:00pm- 12:30pm

Keynote Presentation: BPM or RPA: What is the correct choice for digital transformation?

The core competencies of modern BPM. Core competencies of RPA. Identifying the key stages of the digital transformation journey. Where BPM and RPA applies to these stages to help your achieve your short and long term transformation goals.

Scott Whigham
Director of global I.T service support - InterContinental Hotels

12:30pm- 1:00pm

Panel Discussion: Intelligent Automation in todays digital transformation world

Creating business value that can delivered through intelligent automation in todays world. Looking at the open ecosystem platform to enable the creation of the self-driving enterprise. The impact of intelligent automation on the current and future Enterprise IT landscape, looking at new opportunities to realize operational excellence and setting the stage for the innovation of… Read more.

Amir Issaei
Operations Research & Advanced Analytics - American Airlines
Tawana McCullough
Director, Shared Services Operations Office of Talent Management - Parkland Health & Hospital System
Jomel Angat
Sr Managing Lead,Smart Process Automation & Robotics Center - Fannie Mae

Discussion Group One

2:00pm- 2:45pm

Discussion Group 1C: Assessing the next generation automation Innovation

Identifying ‘out-of-the-box’ applications for existing technologies, and maximise the potential of current technologies. Building a set of requirements for the next generation of solutions to remain competitive long-term.

2:00pm- 2:45pm

Discussion Group 1A: Bridging the gap between data and insights with business transformation and outcomes

Understanding what’s next after data mining and data collection – What do you do with the data? Turning data and insights into actionable outcomes for business value. Integrating AI with other forms of technology for actionable outcomes.

2:00pm- 2:45pm

Discussion Group 1B: Looking beyond RPA with machine learning

How Machine Learning works with unstructured data. How it can support your overall standardisation strategy on a global scale. Where you can apply Machine Learning in shared services. A readiness model that tells you if you’re ready to start piloting.

Discussion Group Two

2:45pm- 3:30pm

Discussion Group 2C: How to use chatbots to enhance the customer experience

How to create a great user experience. Best ways to improve retention and engagement. How to Market & Monetize your chatbot. Insights from the most successful chatbots.

2:45pm- 3:30pm

Discussion Group 2B: The importance of intelligent automation stakeholder buy-In

Looking at deployment of automation across the enterprise requires coordination, organizational transparency, and stakeholder buy-in. How to embrace multi-organizational collaboration and build a culture of coordination. Creating business benefits through an enterprise-wide commitment to success in their implementation of automation.

2:45pm- 3:30pm

Discussion Group 2A: Leveraging automation to drive a continuous improvement culture

How to map your Shared services activities to identify further automation areas. How to measure automation capabilities to reach 100% automation. Looking at how to link your automation projects to your continuous improvement strategies.

Matthew Cooney
Director of Emerging Technologies - NikersonPR

4:00pm- 4:30pm

Panel Discussion: Developing strategic RPA & AI roadmaps to build your competitive advantage in a world of disruptions

Evaluating existing processes to determine where RPA & AI fits in your organisational blueprint. Going beyond just ROI and showcasing how it is crucial for business competitive advantage sustainability. Building in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processes. Future-proofing your business – Leveraging… Read more.

Curt Burghardt
Senior Director HR Shared Services - Walgreens

4:30pm- 5:00pm

Keynote Presentation: Governance frameworks for the virtual workforce

• Develop clear governance policies and controls that IT, information security and business leaders understand and can adhere to. • Manage vendor relationship in an effective and sustainable way. • Create a robot governance working group of key stakeholders across the business to prevent systems changes from causing later headaches for your virtual workforce.

5:30pm- 5:45pm

Chair’s Closing Remarks

5:45pm- 6:45pm

Drinks Reception