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The Hon Angus Taylor MP, Assistant Minister for Cities and Digital Transformation is set to deliver a poignant keynote address at the upcoming Chief Data Analytics Officer Forum on 2-3 May 2017 in Canberra, Australia. He is tasked with transforming the Australian Public Service into a world-class service delivery powerhouse – one which boasts a… Read more.
The Corinium Chief Data and Analytics Officer (CDAO) conference in Sydney (6-8 March 2017) was one of the better conferences I’ve attended recently. I was up till midnight most days clearing BAU work so that I could attend. I’m glad I made the time for it. Great keynote from Mark Hunter CDO of Sainsbury’s Bank…. Read more.
An eNCA report in South Africa states that the country generates 108 million tonnes of waste each year. And that that waste has a resource value of $189m (ZAR25.2b). That’s a staggering amount of potential economic benefit lying in the things that people and companies discard on a daily basis as rubbish. Think about the… Read more.
Being a Chief Data Officer in the current climate is a rather interesting place to be, it can feel a little like dancing on quicksand while you have to learn to juggle wriggling snakes. So in order to help people interested in this area, whether you are a new CDO, well established data hero or… Read more.
This is Part 2 of a 2-part article. Click here to read Part 1. Downstream Data Operations Downstream is primarily concerned with distribution and serving of the data. Distribution refers to the transportation of data to its intended targets and is therefore a primarily network infrastructure concept that deals with: Latency: How fast data… Read more.
Digital Transformation is everywhere, disrupting industries and changing the way people live, work and engage. However, results from a research study from Verint and Opinium of 24,000 consumers and 1,000 businesses across 12 countries reveals that organisations need to balance both digital and human customer engagement to thrive – and to survive. We took a… Read more.
Rajeev Venkat, Verint Systems In the last year, much has been written about Big Data Analytics. More recently, and rightly so, many have pointed out the contact center and other customer experience-delivering departments as the entry point of big data analytics into the enterprise. Big Data manifests itself as Voice of the Customer Analytics… Read more.
By Rajeev Venkat, Verint Systems Speech Analytics (SA) was introduced to the call or contact centre a decade or so ago. SA transcribes and analyses audio in every phone call to discover powerful, rich actionable insights. It has now reached a stage akin to how other contact centre technologies such as Quality Management (QM)… Read more.
The Internet of Things, self-service, social media, Big Data … Digital transformation is a fact of life. Look at Airbnb, Netflix and Uber, three companies that have built successful digital brands. They realized that more data equals more opportunity – if you know how to harness it. Now the C-suite, including the CDO, is looking… Read more.
You have probably heard of the rapidly-turning-into-cliché expression of data being the new oil. As overused as this expression might be, it turns out to be an excellent choice to form an analogy to explain the chain of transformations data goes through in a typical enterprise and how value, as defined by the any usage… Read more.
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