Ivan Wells, Bank of New Zealand @ the Chief Data Officers Forum ANZ – Sydney, Feb 2015
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Whilst browsing the internet I came across a compelling quote by Peter Ferdinand Drucker who asserted that, “The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself”. In today’s technologically driven business ecosystem, it is quite evident that data provides the greatest means… Read more.
Understanding Operational Readiness in Mining “This document will explore the factors that determine the level of lifecycle costs and emerging operational readiness best practices that can dramatically reduce risk and improve ramp-up, operational performance and long-term O&M cost of new assets.” Reference At first glance this could be the opening paragraph of a document that… Read more.
My new book “The Economic Singularity” argues that in the next few decades most humans will become unemployable because machines (AI systems plus their peripherals, the robots) will be able to do anything that we can do for money cheaper, faster and better. And unlike us, their capabilities will be improving all the time. At… Read more.
The sixth fourth industrial revolution
Smart manufacturing is not the first development to be called the Fourth Industrial Revolution. As this Slate article from January 2016 points out, it is at least the sixth “fourth industrial revolution”. (The others, since you ask, were atomic energy in 1948, ubiquitous electronics in 1955, computers in 1970, the information age in 1984, and finally, nanotechnology.)
Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London. Around 50 CCOs and related post-holders from a wide range of sectors across Europe gathered to put heads together. The day culminated with a discussion on “overcoming challenges in… Read more.
There is a lot of talk around the millennial customer in terms of “that generation”, but we shouldn’t be fooled into thinking that 21st century customer experience is limited to 16 – 30 year olds. Today’s companies need to interact across multiple channels, provide services through several touchpoints and ensure a seamless experience… Read more.
Across the course of a year Corinium runs in excess of 20 large conferences for the data analytics community. These events take place across the Americas, in the UK & Europe, across the Asia-Pacific region and in South Africa. In addition to these events we run a series of roundtables where we engage in deeper conversations with… Read more.
Over the past two years I have had the privilege of managing 12 of Corinium’s CDO and CAO conferences, with two of them – Chief Analytics Officer, Spring and Chief Data & Analytics Officer, Canada being within the last month. At the two latest events, I noticed a significant change in the conversation around data… Read more.
Big data which is enhanced by predictive modeling and analytics is at the top of the list in healthcare organizations. Big data is expected to help the healthcare industry to improve care quality whilst reducing care cost. Too often organization’s rush into big data projects without keeping an eye on the vision and long term… Read more.
When aiming to turn a traditional company into an organization around the customer, some factors are to be considered. Once it is clearly established that all kind of organizations and industries have already recognized the need for customer-centricity, it must be taken into account that we have to face “real life” and its associated challenges…. Read more.
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