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Analytics within a traditional organization often starts as a top management initiative aimed at increasing productivity. Implementation faces several challenges, and top management sponsorship could quickly fade away. Banorte, the largest Mexican financial group, is under way to successfully transform into an analytical organization. This experience offers five lessons to start out such a transformation:… Read more.
An practical article from Cetin Karakus, BP, on the necessary steps to make data driven decision making a reality in your work place.
The Financial Services Industry is undergoing more upheaval than any other industry; be it regulation, changes in consumer behaviour, changes in distribution channels or increasing threats from a number of disruptive new-age competitors. Today Financial Services expects more disruptions accelerating from the consumers demanding highly connected and personalised services. While the Financial Services industry has… Read more.
Whilst browsing the internet I came across a compelling quote by Peter Ferdinand Drucker who asserted that, “The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself”. In today’s technologically driven business ecosystem, it is quite evident that data provides the greatest means… Read more.
Understanding Operational Readiness in Mining “This document will explore the factors that determine the level of lifecycle costs and emerging operational readiness best practices that can dramatically reduce risk and improve ramp-up, operational performance and long-term O&M cost of new assets.” Reference At first glance this could be the opening paragraph of a document that… Read more.
My new book “The Economic Singularity” argues that in the next few decades most humans will become unemployable because machines (AI systems plus their peripherals, the robots) will be able to do anything that we can do for money cheaper, faster and better. And unlike us, their capabilities will be improving all the time. At… Read more.
The sixth fourth industrial revolution
Smart manufacturing is not the first development to be called the Fourth Industrial Revolution. As this Slate article from January 2016 points out, it is at least the sixth “fourth industrial revolution”. (The others, since you ask, were atomic energy in 1948, ubiquitous electronics in 1955, computers in 1970, the information age in 1984, and finally, nanotechnology.)
Yesterday I enjoyed one of the most useful (and cathartic) discussions on CX I’ve ever had. I had the privilege of chairing Corinium’s Chief Customer Officer Conference in London. Around 50 CCOs and related post-holders from a wide range of sectors across Europe gathered to put heads together. The day culminated with a discussion on “overcoming challenges in… Read more.
There is a lot of talk around the millennial customer in terms of “that generation”, but we shouldn’t be fooled into thinking that 21st century customer experience is limited to 16 – 30 year olds. Today’s companies need to interact across multiple channels, provide services through several touchpoints and ensure a seamless experience… Read more.
Across the course of a year Corinium runs in excess of 20 large conferences for the data analytics community. These events take place across the Americas, in the UK & Europe, across the Asia-Pacific region and in South Africa. In addition to these events we run a series of roundtables where we engage in deeper conversations with… Read more.
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